Terms and conditions

1. General

Supplier

ROLTECHNIK a.s., se sídlem Třebařov 160, 569 33.
The supplier is registered as the reference, B 2775 Registration Court in Hradec Kralove.
Contractor is subject to VAT.

IČ: 28175247
DIČ: CZ28175247
(further just"Contractor")

Contact information:

Telephone: +420 461 324 301
Airtime on the line is charged according to the pricelist of O2
Fax: +420 461 324 297
Email: objednavky@roltechnik.cz

Respond to emails usually within 12 hours and up to 3 days

2. Order goods

List of goods on the site is a catalog of commonly www.isanita.cz goods supplied. Supplier does not guarantee the immediate availability of all items. Product availability will always be confirmed on the basis of demand.
To order the customer selects the goods, duly completed order form and send your order. Sent order for goods is a proposal to conclude a purchase contract. Booking also used for booking of goods.
Prices of goods, the customer can check in individual items.
Before sending your order will be calculated the total price of goods, including transport prices and the customer will be asked for their approval.

Order Cancellation

Customers and suppliers may, without giving any reason, cancel the order for a customer to supplier confirmation. If the supplier cancels the order, usually the reason why it is not possible to confirm the order.
Order cancellations after the conclusion of the purchase agreement is possible only after prior agreement of supplier and customer, and under conditions which will negotiate with each other.

3. Sending goods

For goods to be sent to the customer by mail or delivery service, to his own contract of sale requires a binding confirmation of supplier.
Binding confirmation of an order is automatically generated electronic receipt of orders to suppliers, but it is electronically sent to the certificate marked as "final confirmation '" or telephone confirmation of order to the supplier when the supplier and the customer confirms the order contents, particularly the type of goods, number of , the cost of goods and transportation, and the manner and date of delivery. The time of confirmation of the purchase contract is concluded.

Lead Time

Ordered goods will be according to their availability and operational capacity of the supplier delivered as soon as possible transmission by PPL or a carrier, usually within 14 working days from the binding confirmation.
The customer is the possibility of extending the delivery time given sufficient notice.
Goods are considered delivered at the delivery address provided by the customer when ordering.

Means of transport

Transport to the designated address provided by the supplier, on the whole territory of the Czech Republic. Deliveries to other countries in ensuring the individual representation of Roltechnik.

Method of payment of the price of goods

Goods can be paid in full in person at the premises of the supplier, or cash on delivery at the contractual transfer of goods through mail order.
Consignment of goods shall always include the tax bill.
Installation or assembly of goods not included in the purchase contract.

Acceptance of goods

We recommend to inspect the goods immediately upon receipt. If it is found mechanical damage to the packaging of the product, write a record carrier in the presence of damage to the shipment and get this fact confirmed by the carrier.

The customer has the right to rescind the contract.
By signing the bill of delivery the customer agrees with the carrier accepting the goods and confirms the arrival of mechanical damage.

Therefore prefer to check carefully before signing the packaging and the actual goods.

Communication between the customer and supplier
More communication between supplier and customer is carried out by electronic mail, unless the parties agree otherwise.

4. Personal consumption of goods

Goods are suppliers to the customer on the premises reserved for 3 working days after the call to donate goods
The customer has a right to goods on the premises of the supplier before entering into the purchase contract review.
In the case of a personal collection of goods at the premises of the supplier, the purchase contract shall be deemed concluded and the payment of the purchase price and customer acceptance of goods.

5. Warranty terms and Complaints - Exercise of rights and liability for defects

All warranty claims, where the defect becomes apparent within 30 days of receipt of goods, we are dealing with goods in exchange for a new piece. If the product is in stock at any given moment, you will be in the shortest possible time ordered or allowed the selection of other articles of the same value. Guaranteed Exchange does not cover mechanical damage.

The warranty period and warranty

Warranty period begins on receipt of goods by the customer.
The warranty period is listed for each goods in its description.
If a given product warranty exists, then it is exposed on the day of the sale of goods.
In the event that there is no warranty, guarantee certificate serves as a tax document.

The warranty does not cover normal wear and tear of the goods (or parts) resulting from use. Shorter product life, in this case is not considered a fault and it can not claim as such.

Customers who used the goods for the purpose of business or trade in the product warranty period is the Civil Code. The warranty period listed on our website is intended only for consumers but not for entrepreneurs who buy goods in the course of its business (the purchase of the IR).

Complaint

In the event that a customer found on the purchased goods within the warranty period a defect not caused by its inappropriate use, but a defect in the product itself, during the warranty period is entitled to claim the goods.

Complaints procedure

If a customer wants to claim the goods bought on-line shop iSANITA.CZ, contact the service department ROLTECHNIK - e-mail: servis@roltechnik.cz, indicate where the particular type of product, sales receipt number and description of the defect. Subsequently, the customer will be sent information about how to proceed.

Complaint handling

The Contractor shall consider the complaint defects to the goods and after assessing the customer inform via email about how to settle the claim.
The deadline for settlement of the complaint is thirty by Act No. 634/1992 Coll.

6. Withdrawal from contract

Before sending your order, please read purchase order. By completing and sending an order the buyer certifies that it is aware and agrees with the Complaints Procedure. The order is a trading agreement. The purchase contract is actually created when taking the goods ordered by the buyer.

Customer's right of withdrawal

The customer is entitled to withdraw from the contract if the contractor fails to comply with the agreed terms of delivery.
A customer who buys goods in the course of his business or other activities, is also in accordance with § 53, paragraph 7 and § 54 of the Civil Code the right to withdraw from the contract within 14 days from receipt of goods.

The right suppliers to withdraw

Contractor is entitled to withdraw from the contract only until the dispatch of the goods, and only in the case of the unavailability of goods or a significant change in the price of goods. Before his resignation, however, the supplier must always contact the customer for agreement on further action.

Procedure in case of withdrawal

Given that in the event of cancellation by the contract have been void, refund or replace the supplier to the customer and the customer informed of any contractor performance.

The customer may cancel the contract so that it shall notify the contractor, and it electronically to the email address objednavky@roltechnik.cz or in writing at the premises of the supplier.

If the customer has already received the goods and took over, send the goods back to the supplier's premises, where the supplier without delay examine the condition of the returned goods. To return the full amount must be sent back to the suppliers of goods intact, undamaged, complete (including accessories and all evidence submitted and the original packaging).

In the event that the goods are returned to suppliers in other than intact, the customer is obligated to replace the particular costs associated with placing the goods in original condition and suffered damage to the goods. Payment of such costs and damages will, by the purchase price, a vendor in the event of cancellation refunded is the cost and damage reduced appropriately.

If the customer meets all the above conditions for withdrawal, the contractor had already paid back the purchase price or part thereof, not later than 30 days after return. Contractor returns the funds to the buyer after signing of credit.

7. Consumer Privacy

All contractual relations are concluded in accordance with Czech law. If the consumer is a party, governing the relations not business conditions in the Civil Code (No. 40/1964 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If a party rather than a consumer relations not governed by the Terms and Conditions Commercial Code, No. 513/1991 Coll., All as amended.

8. Final Provisions

These terms and conditions are applicable to all purchase contracts between suppliers and customers.
Supplier reserves the right business conditions change. The changed conditions appropriately publish on website www.isanita.cz as in the premises at least one month prior to the new business conditions.

Terms and conditions applicable from November 20, 2009